General Office Policies

We appreciate the trust you have placed in us to participate in your health-care. We hope this information is helpful.

Emergency phone calls including patients in labor should be made to the office phone number 206.781.1830. Our answering service will take your call and page your physician. The doctor will call you back immediately. Be sure that your phone can receive "blocked" calls as the doctors may call in from different locations. Also, please stay off the line and make your phone available while you are waiting for the doctor to call. If you doe not receive a call within 15 minutes, please call again. And of course, if you need to call 9-1-1, do that.

Non-emergency phone calls regarding prescription refills and appointment scheduling are best made during regular office hours, Monday through Thursday between 9 and and 5 pm, or before noon on Fridays. You may leave a non-urgent message with the answering service and we will get the message on the next office day.

In the event of inclement weather, we will expect to open the office; however we will be happy to reschedule your appointment if you can't make it in safely. Please err on the side of safety.

Patient responsibilities
Please give us 24 hours notice if you must cancel and reschedule appointments. This allow us to offer your appointment space to another patient. If you are more than 15 minutes late for a scheduled appointment, we will try to accommodate you, although we may need to ask you to reschedule. We will make every effort to keep you from waiting once you arrive, and we appreciate your understanding when emergencies arise.

Childcare
We love to see pictures of your children, and we love newborns to visit; however, we find it difficult to focus on your medical needs if your small children accompany you without another adult to supervise them. Our office is not childproofed and our staff too involved in your care to adequately supervise your children. We thank you for understanding.

Fees
Co-pays are due at the time of service. We accept cash, checks, or Visa and MasterCard. We will bill your insurance for you if we can. If a balance remains after they process your claim, we will send you a statement. If we or you know that you will be responsible for most or all of your charges, we ask that you pay your estimated responsibility at the time of service. For example, if you have a $500 deductible before your insurance will cover, or if service is not covered by your insurance, we ask that you pay our office directly.

Some insurance plans may not cover our recommended level of care. Please read your insurance information carefully, as all plans are different. Medicare, for example, will not cover annual physicals. We still recommend you have them, but your insurance will not help you pay for them (call your Senator!). Patients without insurance are also welcome; we ask for payment at the time of service unless prior arrangements have been made. We do offer a 5% discount for payment in full if you pay with cash or check.

Our number one goal is quality medical care. We understand emergencies happen. If you have a conflict with our office policies, please tell us as soon as possible.

(206) 781-1830

Located in Queen Anne Square
just west of the Seattle Center

220 West Mercer St Suite 110
Seattle, WA  98119